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What happens if I forget my passwords?

If you've forgotten or lost the Emergency PIN, you'll need to make two attempts to enter it. After the second incorrect entry, you'll be prompted to answer the three recovery questions you provided at initial Setup. Remember that the answers must be identical to those you originally submitted. After you've answered the questions correctly, you'll be allowed access into the computer. You'll need to go through the setup process again with Caveo® Anti-Theft.

If you forget the User PIN, you'll need to "steal" the computer to get to the Emergency PIN window, then follow the same steps described above - i.e., enter two incorrect Emergency PINs (even if you remember it) to get to the Recovery Questions. Answering them correctly resets Caveo® Anti-Theft and takes you back to Setup, where you can choose a new User PIN.

 

 

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